RETURNS & REFUNDS

1. How do I cancel my order?

Please note that your order can only be cancelled before we have dispatch it to you (normally 12 hour). We have no way of cancelling it once it is dispatched from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on [email protected] or [email protected] with your order number and reason for cancellation. Your cancellation request will be processed next working day. If the product cancellation is requested and it is dispatched from our warehouse, we will try to cancel the order, but the shipping charges will not be refunded.

If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the Cash on Delivery charges or Shipping Charges we incur to ship the product back to warehouse. If the return charges are higher than the order refund amount, no refund will be made


Terms and conditions

1. The product/ products cannot be exchanged or returned under any specific circumstances, if the Product is used or washed of Used toiletries on the product.

2. We shall be under no liability for any failure or exchange of product/ products when specified if the delay or failure in attempt to pick up the product is wholly or partly due Customers ignorance .

3. Alcis is not liable for any delay in the return of the product and hence will not be responsible for exchange or refund.

4. If the wrong product is received, kindly share the image of the product. On [email protected] or [email protected] within 24 hours from date of delivery.


RETURNS & REFUNDS

RETURNS

1. How do I return an item?
Product(s) can be returned/Exchange within 15 days from the date of delivery. In case of any discrepancy, kindly contact our customer care along with the Order number(s).

If you think, you have received a wrong product or in a bad condition please email us mentioning your
Order ID/No. along with the product images. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.

We can align the reverse pickup for one time from our logistic partner. In case the reverse pickup gets cancelled, then the product will not be returned/Exchanged.


REFUND

1. How will I receive my refund?

Refunds will be processed and credited in the source account within 15-20 working days from the date of a courier being received in our warehouse.

Note: Any shipping/Cash on Delivery (COD) charges incurred at the time of placing the order will not be refunded.

For Cash on Delivery (COD) payment customers has to upload their Bank Details at the time of return intimation, And the Amount will be credited in the account within 15-20 working days after process.

In case of refund, if the total order value, after return comes out to be below Rs.2000/-, the shipping charges will be deducted from the refund value.

In self-send process, the courier charges are not reimbursed.


ORDERING & SHIPPING POLICY

1. How long will it take to receive the ordered products?
The average delivery time is 5-8 days and in North-east is 7-10 days.


CONTACT US

• E-mail us at [email protected] or [email protected]
• Contact us at 0120-4341050 (9:30 am to 6:00pm, Monday to Saturday)


Following products shall not be eligible for return:

• Any product that is returned without all original packaging and all other items originally included with the product and tag at the time of delivery.
• Any item that has been worn or washed.
• Product is perfumed or without original Tags.

We may ask you to share images of the product, tag intact and packaging to facilitate the return process during the sales.